Certificated by
Our Privacy Commitments
Your conversation data belongs to you.
We do not sell your private conversation content.
AI is used with clear boundaries.
You stay in control.
How viaim Protects Your Data
viaim utilizes AES-256 encryption, TLS protocol, and end-to-end encryption to ensure data security.
Access to customer data is restricted based on role, business need, and security approval.
AI features are designed with data minimization, controlled access, and vendor governance.
viaim applies cybersecurity controls across connected devices, mobile apps, cloud services, and AI processing.
viaim has achieved or aligned with recognized standards including SOC 2 Type II, ISO/IEC 27001, ISO/IEC 27701, EN 18031, and HIPAA-aligned safeguards.
What Data viaim May Process
Information used to create and manage your account, such as name, email address, password, region, language preference, and subscription status.
Information related to your viaim device, such as device model, serial number, firmware version, pairing status, battery status, diagnostic data, and device settings.
Audio content that you choose to record using viaim products.viaim products are designed around user-controlled recording.
Text generated from your audio recordings, meetings, calls, or supported audio sources.
AI-generated outputs such as summaries, key points, action items, speaker highlights, follow-up notes, and question-answer results.
Information about how you use viaim apps and services, such as feature usage, app performance, crash reports, and diagnostic logs.
Information collected when you visit viaim websites, interact with emails, or submit online forms, such as cookie identifiers, page views, campaign interactions, and preferences.
FAQs
Does viaim record automatically?
For supported recording features, users choose when to start supported recording, transcription, translation, or AI features, subject to product settings and feature design.
Who owns my recordings and transcripts?
You control the recordings, transcripts, translations, summaries, and AI outputs you create through viaim.
Does viaim use my meeting content to train AI models?
viaim does not use your private meeting content to train third-party AI models unless you explicitly choose to allow it.
Can I delete my recordings and transcripts?
Yes. viaim provides ways for users to manage and delete supported content through viaim products and services.
Does viaim share data with service providers?
viaim may work with selected service providers to operate features such as cloud storage, transcription, translation, AI processing, analytics, payments, customer support, and security.These providers are reviewed under viaim’s security, privacy, and vendor management processes.
What should I know before recording a meeting or call?
Recording laws vary by country, state, and region. Some places require consent from all participants before recording.Users are responsible for using viaim products in compliance with applicable laws and obtaining any required consent before recording.
Need more security information?
Enterprise customers, channel partners, and compliance teams may request additional security and compliance documentation, subject to review and confidentiality requirements.
Available materials may include SOC 2 reports, ISO certificates, security documentation, data processing agreements, business associate agreements where applicable, and subprocessor information.
Request Security Documentation via dpo@viaim.ai