Privacy policy

Effective Date: March 06, 2025

Last Updated: [April 6, 2026]

This Privacy Policy explains how HONG KONG FUTURE INTELLIGENT TECHNOLOGY CO., LIMITED, doing business as viaim ("viaim," "we," "us," or "our"), collects, uses, discloses, shares, stores, and otherwise processes personal information when you visit or interact with our websites, online services, applications, products, customer support channels, marketing communications, or other services that link to this Privacy Policy (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Services.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect in connection with:

· our official website(s), including any country- or region-specific site operated by viaim;

· account registration and management;

· purchases, payment processing, shipping, returns, and warranty-related interactions;

· newsletter subscriptions and other marketing communications;

· customer service, support requests, and after-sales service;

· surveys, promotions, events, and other marketing activities;

· business inquiry or enterprise contact forms; and

· any other online service that links to this Privacy Policy.

This Privacy Policy does not necessarily apply to third-party websites, services, marketplaces, apps, or platforms that are not owned or controlled by viaim, even if they reference or link to our products or services. We encourage you to review the privacy policies of those third parties separately.

If a separate privacy notice applies to a specific product, feature, or service, that separate notice will control to the extent of any conflict.

2. Who We Are

The data controller or business responsible for your personal information under this Privacy Policy is:

· HONG KONG FUTURE INTELLIGENT TECHNOLOGY CO., LIMITED

· Address: 8 Hysan Avenue, ROOM 1450 14/F, Causeway Bay, Hong Kong Island Hong Kong SAR

· Email: dpo@viaim.ai

· Customer Support Contact: service@viaim.ai

3. Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with our Services.

3.1 Information You Provide Directly

· full name;

· email address;

· phone number;

· shipping address;

· billing address;

· company name;

· job title;

· account login credentials;

· customer service communications;

· information submitted through forms, surveys, promotions, waitlists, event registrations, or product feedback;

· warranty, repair, return, or exchange-related information; and

· any other information you choose to provide.

3.2 Order and Transaction Information

· order number;

· purchased products or services;

· transaction details;

· payment-related information;

· invoice and tax-related information;

· shipping and delivery information;

· return, refund, and exchange records; and

· subscription or service plan information, if applicable.

3.3 Information Collected Automatically

· IP address;

· device identifiers;

· browser type and version;

· operating system;

· language settings;

· referral source;

· pages viewed;

· time spent on pages;

· clickstream data;

· dates and times of access;

· ad interaction and attribution data;

· cookie identifiers and similar online identifiers; and

· diagnostics and usage analytics.

3.4 Marketing and Communications Information

· whether you open an email;

· whether you click links in an email;

· whether you engage with a promotion or campaign;

· advertising campaign source;

· form submission source; and

· communication preferences.

3.5 Information from Third Parties

We may receive personal information from third parties, such as:

· e-commerce platform providers;

· payment processors;

· shipping and logistics providers;

· analytics providers;

· advertising and marketing partners;

· customer relationship management platforms;

· fraud prevention and security providers; and

· business partners or enterprise leads.

 

3.6 Sensitive Personal Information

Depending on applicable law and our actual processing activities, certain information may be considered sensitive personal information, such as:

· account credentials or passwords;

· precise geolocation data, if collected;

· information that may be treated as sensitive under applicable U.S. state privacy laws; and

· other categories specifically defined as sensitive under applicable law.

We do not use or disclose sensitive personal information for purposes other than those permitted by applicable law unless otherwise disclosed and permitted.

4. How We Use Personal Information

We may use personal information for the following purposes:

· to provide, operate, maintain, and improve the Services;

· to create, manage, and secure user accounts;

· to process orders, payments, shipments, returns, exchanges, and warranties;

· to communicate with you regarding your transactions, account, service updates, or product information;

· to respond to inquiries, provide customer service, and resolve disputes;

· to personalize your experience;

· to conduct analytics, troubleshooting, testing, product development, and performance monitoring; 

· to measure the effectiveness of our marketing and advertising;

· to send newsletters, promotions, and other marketing communications, where permitted by law;

· to detect, prevent, investigate, and address fraud, abuse, security incidents, and other harmful or unlawful activity;

· to comply with legal obligations, regulatory requirements, law enforcement requests, and internal compliance needs;

· to protect our rights, property, safety, and the rights, property, and safety of our users or others; and

· to carry out any other purpose disclosed at the time of collection.

5. Legal Bases for Processing (Where Applicable)

If you are located in a jurisdiction that requires a legal basis for processing personal information, such as the European Economic Area ("EEA") or the United Kingdom, we may rely on one or more of the following legal bases:

· Performance of a contract: where processing is necessary to provide products or services you requested, including processing payments, fulfilling orders, and providing support.

· Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our Services, securing our systems, preventing fraud, and conducting business analytics, provided those interests are not overridden by your rights.

· Consent: where required by law, such as for certain marketing activities or non-essential cookies and similar technologies.

· Legal obligation: where processing is necessary for compliance with applicable law, tax, accounting, regulatory, or legal obligations.

· Protection of vital interests or legal claims: where necessary to protect individuals, enforce legal rights, or defend against claims.

Where we rely on consent, you may withdraw your consent at any time, subject to applicable law.

6. Cookies, Pixels, and Similar Technologies

We and our partners may use cookies, pixels, SDKs, local storage, tags, scripts, and similar technologies to collect information automatically when you use the Services.

These technologies may be used to:

· enable core website functionality;

· remember user preferences;

· keep you logged in;

· maintain shopping cart functionality;

· understand website usage and performance;

· measure marketing and advertising effectiveness;

· provide analytics;

· support personalization; and

· support advertising, remarketing, and attribution activities.

For more information, please review our Cookie Policy.

Depending on your location, you may be able to manage your preferences through our cookie banner, consent manager, browser settings, or other tools made available by us.

7. How We Disclose and Share Personal Information

We may disclose personal information to the following categories of recipients, as reasonably necessary for the purposes described in this Privacy Policy:

· Affiliates and related entities

· Website hosting and infrastructure providers

· E-commerce platform providers

· Payment processors

· Shipping, fulfillment, and logistics providers

· Customer support and CRM providers

· Cloud storage and IT service providers

· Analytics providers

· Advertising, marketing, and attribution partners

· Professional advisors, such as lawyers, auditors, consultants, and insurers

· Government authorities, regulators, law enforcement, or other third parties where required by law or legal process

· Parties involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction

We may also disclose personal information where necessary to enforce our terms and policies; detect, prevent, or investigate fraud, security incidents, or unlawful conduct; or protect the rights, property, and safety of viaim, our users, or others.

8. Sale, Sharing, and Targeted Advertising Disclosures

Depending on applicable law, some disclosures of personal information to advertising or analytics partners may be considered a "sale," "sharing," or processing for "targeted advertising" or "cross-context behavioral advertising."

8.1 If viaim does not sell or share personal information

We do not sell personal information for monetary consideration. We may, however, use cookies, pixels, and similar technologies that may be considered "sharing" or processing for targeted advertising under certain privacy laws, depending on how those laws are interpreted and applied.

8.2 If viaim engages in activities that may constitute sharing or targeted advertising

When you interact with our Services online, we and our service providers, advertising partners, and analytics partners may automatically collect certain online identifiers and internet or other electronic network activity information through cookies, pixels, tags, and similar technologies. This may include information such as cookie IDs, IP addresses, device identifiers, browser information, pages visited, products viewed, and other interaction or browsing data.

We may use and disclose this information for analytics, advertising, attribution, and marketing purposes, including to personalize or improve the advertisements you may see on third-party websites, applications, or online platforms, and to measure the effectiveness of our advertising and marketing activities, where permitted by applicable law.

We may also disclose certain identifiers, such as your email address, to advertising or social media platforms, where permitted by applicable law, for purposes such as audience matching, custom audience creation, campaign measurement, and identifying prospective audiences that may be interested in our products or services.

If required by law, we will provide a clear and accessible "Do Not Sell or Share My Personal Information" link or equivalent opt-out mechanism.

If we recognize browser-based opt-out preference signals, such as the Global Privacy Control (GPC), details should be provided in DO NOT SELL OR SHARE MY PERSONAL INFORMATION PAGE.

9. How Long We Retain Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including for the purposes of providing the Services, maintaining business and tax records, complying with legal obligations, resolving disputes, enforcing our agreements, and detecting and preventing fraud or abuse.

Retention periods may vary depending on the category of information and the context in which it was collected.

· Account information: retained while the account remains active and for a reasonable period thereafter.

· Order and transaction records: retained as required for tax, accounting, warranty, and legal compliance purposes.

· Customer service communications: retained for support, dispute resolution, and quality assurance purposes.

· Marketing records: retained until you unsubscribe or object, plus a limited period as needed to maintain suppression lists and compliance records.

· Cookie and analytics data: retained in accordance with our internal settings and vendor configurations.

10. International Data Transfers

Your personal information may be transferred to, stored in, or accessed from countries outside the country in which you reside, including countries that may not provide the same level of data protection as your home jurisdiction.

These transfers may occur because our affiliates, service providers, business partners, or support teams operate in multiple countries.

Where required by law, we implement appropriate safeguards for international transfers, such as:

· contractual safeguards;

· data processing agreements;

· the European Commission approved standard contractual clauses;

· UK international data transfer arrangements;

· access controls and security measures; and

· other lawful transfer mechanisms.

11. Your Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable law.

These may include the right to:

· know whether we process your personal information;

· access personal information we hold about you;

· request correction of inaccurate personal information;

· request deletion of your personal information;

· object to or restrict certain processing;

· withdraw consent where processing is based on consent;

· opt out of certain marketing communications;

· opt out of sale, sharing, or targeted advertising, where applicable;

· limit the use or disclosure of sensitive personal information, where applicable; and

· appeal our decision if we deny your request, where required by law.

To exercise your rights, please contact us at dpo@viaim.ai. We may need to verify your identity before processing your request. We will respond in accordance with applicable law.

12. U.S. State Privacy Disclosures

This section applies to residents of states with applicable privacy laws, including California, to the extent required by law.

12.1 Categories of Personal Information Collected

In the preceding 12 months, we may have collected the following categories of personal information:

· identifiers;

· customer records information;

· commercial information;

· internet or electronic network activity information;

· geolocation data;

· audio, electronic, or similar information, where applicable;

· professional or employment-related information, where applicable;

· inferences drawn from personal information; and

· sensitive personal information, where applicable.

12.2 Categories of Sources

We may collect personal information from you directly, your devices and browser, service providers, analytics vendors, advertising partners, payment processors, shipping and fulfillment partners, and business partners.

12.3 Business or Commercial Purposes

We collect and use personal information for the business and commercial purposes described in Section 4 above.

12.4 Categories of Third Parties to Whom We Disclose Personal Information

We may disclose personal information to the categories of recipients listed in Section 7 above.

12.5 Sensitive Personal Information

We may use sensitive personal information only as reasonably necessary for permitted purposes under applicable law, unless otherwise disclosed.

If applicable law grants you the right to limit the use or disclosure of sensitive personal information, you may exercise that right through the methods listed on our Privacy Request page.

12.6 Your Rights

Subject to applicable law, you may have the right to know, access, correct, delete, opt out of sale or sharing, opt out of targeted advertising, limit use of sensitive personal information, and not be discriminated against for exercising your rights.

12.7 Authorized Agents

You may designate an authorized agent to submit certain requests on your behalf where permitted by law. We may require proof of authorization and/or direct verification of your identity.

12.8 Non-Discrimination

We will not unlawfully discriminate against you for exercising any privacy rights available to you under applicable law.

13. Marketing Communications and Unsubscribe

We may send you marketing communications where permitted by law.

You may opt out of receiving marketing emails by clicking the unsubscribe link in the email or contacting us at service@viaim.ai 

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications, such as order confirmations, shipping notices, product safety notices, and customer support messages.

14. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect, sell, or share personal information from children under that age.

If you believe that a child has provided us with personal information in violation of applicable law, please contact us at  dpo@viaim.ai, and we will take appropriate steps to investigate and, where required, delete the information.

15. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any suspected unauthorized access to your account.

16. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy, security, or data handling practices of those third parties.

We encourage you to review the privacy notices of any third-party services before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make changes, we will post the updated Privacy Policy on this page and revise the "Last Updated" date above. Where required by law, we will also provide additional notice or obtain consent.

Your continued use of the Services after any update becomes effective means you accept the revised Privacy Policy, to the extent permitted by law.

18. Contact Us

· HONG KONG FUTURE INTELLIGENT TECHNOLOGY CO., LIMITED

· Privacy Email: dpo@viaim.ai

· Mailing Address: 8 Hysan Avenue, ROOM 1450 14/F, Causeway Bay, Hong Kong Island Hong Kong SAR

· Customer Support: service@viaim.ai