Shipping Policy

At store.viaim.ai we strive to ensure that your order is processed and delivered as quickly as possible. Please review our shipping policy below for details on our processing times, shipping restrictions, and estimated delivery times.

1. Order Processing Time

Orders are typically processed within 48-72 hours of receiving your order confirmation. All processing occurs during our regular business hours (Monday to Friday, excluding holidays).

Please note: Orders received on weekends and holidays will begin processing the next business day.

2. Shipping Methods and Delivery Times

We offer various shipping options to suit your needs:

· Standard Shipping: Estimated delivery within 8 business days.

Delivery times may vary based on the destination, and orders may take longer to arrive in remote areas.

3. Shipping Restrictions

For security and logistical reasons, we currently cannot ship to the following locations:

· PO Boxes

· Military Addresses (APO/FPO)

If you enter a restricted address, we will reach out to request an alternative address.

Additionally, if your order includes multiple items, they may be shipped separately to ensure the quickest delivery possible.

4. Holidays, Extreme Weather, and Other Delays

During peak holiday seasons, extreme weather events, or unforeseen transportation delays, your order processing and delivery times may be longer than usual. We apologise for any inconvenience this may cause and appreciate your patience and understanding.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to check the status of your delivery at any time.

6. Contact Us

If you have any questions about our shipping policy, or if you experience issues with your order, please reach out to our customer service team at service@viaim.ai. We are here to help!