Shipping Policy
Welcome to viaim. We strive to process and deliver your order as quickly as possible. Please review our shipping policy below for details on order processing, available shipping options, delivery estimates, and shipping restrictions.
1. Order Processing Time
Orders are typically processed within 1-2 business days after your order is confirmed.
2. Shipping Methods, Delivery Times, and Rates
Available shipping options may vary by destination and inventory availability. Estimated delivery times begin after your order has been processed and shipped.
| Destination | Shipping Method | Estimated Delivery | Shipping Fee |
|---|---|---|---|
| United States | Standard Shipping | 5-7 business days | Free |
| United States | Expedited Shipping | 2-3 business days | USD $9.90 |
| Canada | Express / Local Fulfillment | 3-5 business days | USD $15 |
Delivery times may vary based on the destination, carrier conditions, and remote-area service availability.
3. Canada Shipping
Canadian orders may be fulfilled from our local Canadian fulfillment center when inventory is available, allowing for faster domestic delivery. Fulfillment location may vary depending on inventory availability.
Orders fulfilled from our local Canadian fulfillment center typically do not require additional customs clearance upon delivery. In some cases, orders may be fulfilled from another warehouse depending on inventory availability, and applicable duties or taxes may vary.
4. Shipping Restrictions
For security and logistical reasons, we currently cannot ship to the following locations:
- PO Boxes
- Military addresses (APO/FPO)
If you enter a restricted address, we will reach out to request an alternative address. If your order includes multiple items, they may be shipped separately to ensure the quickest delivery possible.
5. Holidays, Extreme Weather, and Other Delays
During peak holiday seasons, extreme weather events, or unforeseen transportation delays, your order processing and delivery times may be longer than usual. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
6. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to check the status of your delivery at any time.
7. Contact Us
If you have any questions about our shipping policy, or if you experience issues with your order, please reach out to our customer service team at service@viaim.ai. We are here to help.