Warranty Policy
At viaim, we stand behind the quality of our products and are committed to delivering reliable AI-powered devices designed to make your work easier.
We guarantee that all VIAIM products are free from defects in materials and workmanship under normal use.
All viaim products include a 1-Year Limited Warranty from the date of purchase.
What’s Covered
Within 1 year of purchase, we will repair or replace products with verified manufacturing defects at no additional cost.
This warranty applies to:
- Manufacturing defects in materials or workmanship
- Functional hardware failures under normal use
- Defects verified by VIAIM support
This warranty is valid only for the original purchaser and is non-transferable.
Proof of purchase may be required.
How to Submit a Warranty Claim
To submit a warranty request, please contact us at:
Please include:
- Your order number or proof of purchase
- A description of the issue
- Photos or videos showing the problem (if applicable)
Our support team will review your request and work with you to resolve it as quickly as possible.
What’s Not Covered
This warranty does not cover:
- Normal wear and tear, including battery performance degradation over time
- Cosmetic damage that does not affect functionality
- Damage caused by misuse, abuse, accident, or improper storage
- Unauthorized repair, modification, or disassembly
- Damage caused by external factors such as water exposure, fire, power surges, or natural events
- Software issues caused by third-party applications or unsupported systems
- Lost or stolen products
- Products purchased from unauthorized sellers
Additional Information
Customers are responsible for backing up any stored data before sending products for service. viaim is not responsible for data loss during repair or replacement.
To the extent permitted by law, viaim’s liability is limited to the original purchase price of the product.
Your rights under local consumer protection laws remain unaffected.